Quote, Order and Delivery Process

A step by step guide to ordering and taking delivery of a new car

Vehicle Policies

Step 1

As an eligible employee, you will login to your MYHR account, following the process that currently exists for the outgoing Company Car Provision. Here you will select the vehicle that you wish to reserve.

The Scheme Co-ordinator should then go to the 'Employer' section where there is a 'Client Online Quotes' page.


Step 2

Once you have reserved a vehicle and your HR department has approved your request, a Credit Sale Agreement (CSA) will be issued. You will receive an email with a link to the website and instructions for signing your agreement electronically, as well as an SMS with a unique PIN, which you will be required to enter when signing your agreement. In the event that we do not hold a valid email address and/or valid mobile phone number, your agreement will be sent in the post to the corresponding address that we hold for you.

Please take the time to read your agreement and ensure that you are satisfied with the Terms and Conditions and Return Vehicle Condition Guidelines before proceeding to sign.

You will also be required to sign a Payroll Instruction Form (PIF). This instructs your employer to take all repayments from your net pay.

You should retain the additional copy documents for your reference.


Step 3

Upon receipt of your signed Credit Sale Agreement, Car Benefit Car Schemes will execute (counter-sign) the agreement and send a copy back to you.

Car Benefit Car Schemes will then order your vehicle via your Scheme Co-ordinator. Under the Consumer Credit Act (1974) you will have 14 days from the day after the date the agreement is made to withdraw. Please refer to your agreement for more information.


Taking Delivery of your new vehicle

Step 1

Your Scheme Co-ordinator will contact you once the vehicle is available and will make arrangements for delivery. This will always take place at either of the collection centres depending on your job role.


Step 2

On the day, please take the time to familiarise yourself with the vehicle's controls and operating instructions, as described in the handbook. Before you drive away, be sure to ask any questions you might have about your vehicle.

You will be asked to sign a condition report confirming that the vehicle is in an acceptable condition. It is important that you take the time to check that everything is as you would expect of a new vehicle. Subsequent claims will be rejected if any faults have not been noted at the point of handover.

Your first repayment on your new scheme vehicle will take place on the day you are paid, in the month after your vehicle is delivered.