Your Obligations

To ensure that your vehicle remains in good condition, you should regularly complete all checks as recommended by the vehicle’s manufacturer, and your employer’s car scheme policies, including the following:

*Tyre checks should include monitoring the pressure, tread depth and overall condition of the tyres whilst looking for signs of irregular wear. You should also check that your spare tyre (where available) is always in good condition.

**Please note: Oil consumption for new petrol/diesel engines may be slightly higher than normal and they could use as much as 1 litre of oil for every 1,000 miles, meaning that regular weekly checks are critical. Failure to maintain the correct level of oil may result in serious damage to your engine for which you will be liable.

For electric vehicles, it is important that you check coolant levels often. Electric vehicles rely on coolant to prevent the batteries from overheating.

Please also regularly check brake fluid and windshield washing fluid.

You must ensure that your vehicle is serviced in accordance with the manufacturer’s recommendations, as set out in the vehicle handbook or user manual.

An approved brand technician must complete all necessary servicing of your vehicle. If a technician that is not approved carries out work, or there is an incomplete service history at the end of your agreement, you may be liable for a penalty charge.

If at any time you feel the vehicle is defective, please pull over where and when it is safe to do so and call your breakdown provider.

Please make arrangements to repair any known defects as soon as possible to ensure the safe operation of your vehicle. Should you require any guidance please speak to your Scheme Co-ordinator.

If you return your vehicle at any time, your employer will carry out a vehicle inspection and a return note should be signed by yourself or someone on behalf of you and your employer.

You must ensure that the vehicle is clean (inside and outside) to ensure that a thorough inspection can be conducted. All documentation and items supplied with the vehicle must also be returned, including service books or manuals, alloy wheel keys, remote unlocking devices and all keys. Personal items should be removed and you should clear any satellite navigation or media systems of any personal details, addresses and phone numbers.

Please refer to the End of Agreement Checklist and Fair Wear and Tear Guide for further information.

Any driver of the vehicle must be the holder of a full and valid driving licence.

At all times your vehicle must be driven and used in accordance with the applicable motor insurance policy, your employer’s instructions and policies, and all applicable laws. Please speak to your Scheme Co-ordinator if you are unsure.

Only drivers who are properly insured on a fully comprehensive basis may drive your vehicle.

A vehicle inspection, in line with Mercedes-Benz Vehicle Return Standards, will be carried out 60 days prior to the end of your agreement. At this point, any corrective work that needs to take place in order for the vehicle to abide by Mercedes-Benz Vehicle Return Standards at the end of the agreement will be highlighted. This work must then be conducted, at employee cost, before the vehicle’s return.

If you return your vehicle at any time, a vehicle inspection against Mercedes-Benz Vehicle Return Standards will be carried out by your retailer which must be signed by yourself or someone on your behalf.

Please also ensure that on the return of your vehicle it is clean (inside and outside) and all car documentation including service book, security codes, alloy wheel keys, remote unlocking devices and keys are presented with the vehicle.

All personal effects must be removed.

Please refer to the Mercedes-Benz Vehicle Return Standards included on this website.