Quote, Order and Delivery Process

Step 1

Once you are registered on this website you should log in using your Username and Password. You can access a Choice List under the ‘Driver’ area where you will be able to view the vehicles that are available to you. Once you have decided which vehicle you would like, you should request a quote via PoolFleet by completing the order form below. You will be required to complete the form with your first, second and third vehicle choice. PoolFleet will endeavour to provide you with your first choice but this will be dependent upon vehicle availability. PoolFleet will need to see:

• Download Vehicle Order Form
• UK Driving Licence

Please Note: If your Driving Licence was obtained before June 2015, you will need to show the counterpart as well as the card.

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Step 2

Once PoolFleet have checked vehicle availability, you will receive a copy of your quote by email within 3 working days. To proceed with your quotation, forward the email to PoolFleet confirming your acceptance. Once you have accepted the quote, PoolFleet will place the order and your agreements will be issued. You will receive an email with a link to the website and instructions for signing your agreement electronically, as well as an SMS with a unique PIN that you will be required to enter in to the agreement. In the event that we do not hold a valid email address and/or valid mobile phone number, your agreements will be sent in the post to the corresponding address that we hold for you.

Please take the time to read your agreements and ensure that you are satisfied with the Terms and Conditions and Return Vehicle Condition Guidelines before proceeding to sign.

You will also be required to sign a Payroll Instruction Form and Direct Debit Mandate. The forms instruct your employer to take all scheme payments from your net pay or nominated bank account.

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Step 3

Upon receipt of your signed Credit Sale Agreement, Car Benefit Car Schemes will execute (countersign) the agreement and send a copy back to you. You should retain the additional copy documents for your reference. Car Benefit Car Schemes will then order your vehicle via PoolFleet. Under the Consumer Credit Act (1974) you will have 14 days from the day after the date the agreement is made to withdraw. Please refer to your agreement for more information.

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Step 1

You will receive a call from the supplying dealership once your new car is ready for delivery. They will aim to arrange this with 5 working days’ notice. If the vehicle is a replacement, they will also arrange for the return of your existing vehicle. Scheme vehicles must be fully comprehensively insured, and will be covered under the existing ALD Fleet Policy.

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Step 2

On the day, please take the time to familiarise yourself with the vehicle's controls and operating instructions, as described in the handbook. You will be asked to sign a condition report confirming that the vehicle is in an acceptable condition. It is important that you take the time to check that everything is as you would expect in a new vehicle. Subsequent claims may be rejected if any faults have not been noted at the point of handover. Your first repayment on your new scheme vehicle will take place on the day you are paid, in the month after your vehicle is delivered to you.